What Information Do We Collect?
When you register on the dhk platform, we collect certain details needed to manage your account and deliver a secure service. This includes your full name, mobile number, email address, and date of birth. National ID or other government-issued identification may also be required for age verification. Your division or district may be collected to confirm your location within Bangladesh.
Device & Browser Information
When you use the dhk website or app, certain technical information is collected automatically. This includes your device type, operating system, browser name and version, screen resolution, and type of internet connection. Your IP address and approximate geographic location are also recorded, though this is never used to identify your exact address. This information is primarily used to maintain platform security and detect fraudulent activity.
Payment & Financial Information (BDT)
When you make a deposit or withdrawal on dhk, we may collect your payment method details — such as your mobile banking number (bKash, Nagad, Rocket) or bank account information. All financial transactions are processed in Bangladeshi Taka (৳ BDT). Full card numbers and PIN codes are never stored on our servers — payments are handled directly by the payment gateway. Your transaction history and balance are stored securely in your account and accessible only to you and authorised dhk staff.
Usage & Behavioural Data
We analyse which pages you visit, how long you stay, and which games or betting markets you engage with — all to improve your experience. Search terms, click patterns, and session duration may also be recorded. This behavioural data does not identify you directly; it is used in aggregate to develop and improve the platform.
What Do We Actually Do With Your Information?
Dhk is specific and transparent about how collected data is used. First, your personal information is used to create and verify your account, ensuring every account belongs to a genuine, eligible user. Second, your payment details are used to process financial transactions and resolve any payment-related issues. Third, data is analysed to maintain platform security and prevent any suspicious activity.
By analysing your preferences and usage patterns, we can offer personalised betting tips and game recommendations that make your experience more enjoyable. Your contact details are also used to send important account updates, transaction notifications, and security alerts. dhk never sells your personal data or shares it with third parties for advertising purposes. Certain records may also need to be retained to comply with applicable laws and regulations in Bangladesh.
dhk will never ask for your account password or full payment card number via email or phone. If you receive such a request, treat it as a fraud attempt.
What You Need to Know About Cookies & Tracking
Dhk uses Cookies to enhance your experience and keep the platform running smoothly. Cookies are small text files stored in your browser that help remember your preferences and session details on return visits. They keep you logged in, remember your language settings, and make filling out forms easier.
We use three main types of Cookies. First, essential Cookies — the site cannot function properly without these and they cannot be disabled. Second, functional Cookies — these save your preferences to ensure a smooth experience in future sessions. Third, analytics Cookies — these help us understand user behaviour and improve the platform. You can manage or delete Cookies through your browser settings, though doing so may limit certain features. We do not use tracking pixels or fingerprinting technology without users' knowledge.
How Securely Is Your Data Stored?
Dhk protects your information using industry-standard security measures. All data transmissions are secured with SSL/TLS encryption, making communication between your browser and our servers unreadable to any third party. Sensitive data stored on our servers — particularly passwords and payment-related information — is encrypted using robust hashing algorithms.
Our systems are kept up to date through regular security audits and vulnerability assessments. Firewalls, rate limiting, and access controls are actively maintained to prevent unauthorized access. Only designated staff can access data on a need-to-know basis, in line with our "minimum access" policy. In the event of a data breach, we will notify affected users within the required timeframe and take all necessary steps. Your data is retained only for as long as needed to provide our services, or as required by applicable law.
Is Your Data Shared with Third Parties?
Dhk does not sell or rent your personal data to any third party. However, limited information may be shared with trusted partners in certain situations. Payment processors receive only the data necessary to complete transactions, and all such partners are bound by strict data protection agreements. Minimal data may also be shared with fraud prevention and identity verification services.
Dhk may be required to disclose data in response to a valid request from a Bangladesh law enforcement authority or a court order, providing only the minimum information relevant to the matter. In the event of a business restructuring or merger, data may be transferred, but the new entity will be equally bound by this privacy policy. Should your data need to be transferred outside Bangladesh, we will ensure that the destination country provides adequate data protection safeguards.
What Are Your Rights Over Your Data?
Dhk believes every user should have full control over their own data. We therefore guarantee the following rights, which you can exercise at any time.
Right to Access Your Data
You can request to know what information dhk holds about you at any time. Upon request, we will provide a copy of that data within the stipulated timeframe.
If any information on your account is incorrect or incomplete, you can request a correction and we will update it as promptly as possible.
If you close your account or submit a specific request, we will delete your personal data — except for information we are legally required to retain.
Right to Object to Processing
You can object to your data being used for marketing or analytics purposes, and we will stop that specific use accordingly.
To exercise any of these rights, please contact the dhk support team. We aim to respond within 30 business days of receiving your request. No data can be changed or deleted until your identity has been verified — this is to protect the security of your own information. For information on Responsible Gaming, visit our Responsible Gaming View the page.
How Will You Be Notified of Policy Changes?
Dhk may update this Privacy Policy from time to time — for example, when new services are launched, laws change, or technology evolves. For any significant changes, we will notify you via your registered email address or mobile number. The effective date of the updated policy will always be clearly displayed at the top of the page. Continued use of the platform after an update constitutes your acceptance of the revised policy.
If you disagree with any changes, you always have the option to close your account with no penalty. Previous versions of our policies are kept on record and can be made available upon request. dhk is committed to earning user trust through transparency and to upholding the prevailing data protection standards in Bangladesh.
Support & Contact
For any privacy-related questions or requests, email our support team at:
support@dhk-baji.com
Or visit our FAQ View the page — where you'll find answers to common questions.